At Kolektif & Co's Seraya, we strive to ensure that your
shopping experience is seamless and enjoyable. Please find our shipping
and returns information below:

Shipping Information

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Delivery Time: Delivery times vary depending on your location. Estimated delivery times will be provided at checkout.
• Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

Returns Policy

• Eligibility: Returns are accepted within 14 days of receipt for items that are unused and in their original condition.
• Process:
  To initiate a return, please contact us at bali.kolektif@gmail.com with
  your order number and the reason for the return. We will provide you
  with further instructions.
• Refunds: Refunds
  will be processed within 5-7 business days of receiving the returned
  item. Refunds will be issued to the original payment method.
• Return Shipping: The customer is responsible for return shipping costs unless the item received was incorrect or damaged.

Additional Information

• Handmade Items:
  Please note that due to the handmade nature of our products, slight
  variations in colour, size, and design may occur. We believe these
  variations add to the unique charm of each item.

Customer Support: For any questions or concerns regarding shipping and returns, please contact our customer support team at serayajewellery@gmail.com