At Kolektif & Co., we strive to ensure that your shopping experience is seamless and enjoyable. Please find our updated shipping and returns information below:

Shipping Information

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Delivery Time: Delivery times vary depending on your location. Estimated delivery times will be provided at checkout.
• Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

Returns Policy

• Eligibility: We only accept returns for items that are damaged upon receipt.
• Process: To initiate a return for a damaged item, please contact us at bali.kolektif@gmail.com with your order number and a description of the damage. We will provide you with further instructions.
• Refunds: Refunds for damaged items will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.
• Return Shipping: The customer is responsible for return shipping costs unless the item received was damaged.

Additional Information

• Handmade Items: Please note that due to the handmade nature of our products, slight variations in color, size, and design may occur. We believe these variations add to the unique charm of each item.
• Shipping Protection: We strongly recommend purchasing the shipping protection available at checkout to safeguard your order during transit.
• Customer Support: For any questions or concerns regarding shipping and returns, please contact our customer support team at bali.kolektif@gmail.com.