Shipping & Returns

For detailed information about shipping and returns, please visit our Shipping & Returns page. If you require express shipping or have any additional shipping requests, please contact us directly before ordering so we can advise on pricing. During the international customs process, duty fees could potentially be charged on your items. Kolektif & Co. is not responsible for any of these additional duties or fees. We do not accept returns on products if you decide not to pay the fees and taxes on item arrival. Please contact your local customs for more information about taxes and duties in your country. We will speak with you directly about large, custom items so you understand the process and costs involved before purchase.

Refunds & Exchanges

Unless the goods are damaged, defective, or not as specified in your order, we do not accept refunds. We accept exchanges for an online credit on pieces within 10 days of the item being delivered to you. Please contact us directly at bali.kolektif@gmail.com if you want to exchange for a new size or store credit, and we will provide you with a return address. Customers will be responsible for shipping/handling charges to return the item(s) back to us. We recommend using a reliable tracked service as Kolektif & Co. is not held liable for any lost packages and takes no responsibility in tracking your return. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternative item via our online store. All items sent back must be in their original condition with original packaging, where necessary, and all tags attached. Please note that we do NOT accept returns, refunds, or exchanges on any of our items purchased on a sample or sold as a sample or custom piece.

Faulty Items

We take great pride in making sure all Kolektif & Co. items are perfect when they arrive at your door. Designs are all made by hand, meaning sometimes there are slight variations in each product. As these items are made by real people, not machines, sometimes mistakes are made. If you have any issues with an item received, we would love to hear from you and are happy to make it right. If you receive an item that is not in perfect condition, we sincerely apologise for this! As soon as your order arrives, please email us with information and an image of the issue along with your order number to bali.kolektif@gmail.com. We have a four-week faulty claims period where we can repair, replace, or refund the item for you. If there is an issue with your item and we are unable to replace or repair it, you will be credited the purchase price for the item, including postage. However, if any import duty, customs fees, and levies were charged, these are not refundable.

Product Care

For all accessories, art, and decor, we recommend hand/spot washing with care to ensure these keep their shape and texture. We suggest washing all clothing and textiles with fresh water and line drying out of the sun. This ensures the longevity of your items and is better for planet earth.

Additional Information

• Privacy Policy: We are committed to protecting your privacy. Please refer to our Privacy Policy page for detailed information on how we handle your personal data.
• Terms of Service: By using our website, you agree to comply with our Terms of Service. Please refer to this page for detailed information on our terms and conditions.
• Contact Information: For any inquiries or support, please contact us at bali.kolektif@gmail.com or visit our Contact Us page.

If you have any further questions or need assistance, feel free to reach out to us directly.